IT Support Technician

We are seeking IT Support Technicians to join our team as we continue to help our clients build out their existing infrastructure and implement exciting new technologies.

Responsibilities:

  • Professionally represent Intelligys as a technical expert on all client work.
  • Advise and assist clients on their monitoring systems and help them identify performance issues proactively.
  • Advise and assist clients in the administration and maintenance of all productivity tools and IT-related systems.
  • Test all changes to networks, hardware, software, and hosted applications
  • Resolve issues and prepare status reviews and reports.
  • Maintain documentation of all system builds and modifications
  • Interact and coordinate with vendors, suppliers, and service providers.
  • Maintain a good working knowledge of current infrastructure and future trends
  • Maintain good working relationships with all service providers and vendor to ensure that services received meet expected requirements of contract
  • Advising and assisting in the design of highly scalable, fully fault-tolerant solutions in Amazon Web Services (AWS).
  • Ensuring that sufficient monitors and alerts are in place and helping the team become a more proactive support environment.
  • Maintaining and updating live systems with 99.99% client up-time SLA’s
  • Working with awesome people on a daily basis.

Desired Skills – Experience:

  • Strong background in Linux/Unix/Windows Administration
  • Experience supporting MacBook Pros and macOS
  • Ability to use a wide variety of open source technologies and cloud services (AWS)
  • Excellent attention to detail and troubleshooting skills
  • Ability to multi-task between multiple complex projects and operational requests.
  • Solid technical background in a hosted services environment including infrastructure networks, hardware, software and telecommunications
  • Experience with incident ticketing systems (JIRA specifically a plus), workstation management systems and desktop imaging.
  • Good knowledge of security as it relates to cloud-based infrastructure
  • Experience using automated monitoring tools
  • Ability to identify incident trends in order to elevate incidents in accordance with standard protocols
  • Able to gather relevant information systematically to troubleshoot and resolve issues
  • Ability to work in a team environment
  • Good analytical, problem solving and decision making skills
  • Good attention to detail, testing and documentation
  • Proven ability to work in a cloud based environment
  • Ability to collaborate and take note of alternate viewpoints
  • Strong oral and written communication skills
  • Degree in Computer Science or Computer Information Systems a plus, but not required
2018-01-26T19:01:47+00:00